IT SOLUTION

IT SUPPORT & CONSULTING

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Our team at Berns Electric will help you meet today’s IT challenges: We have years of experience providing focused IT services such as designing, developing, and delivering IT solutions, training organizations and employees to use these systems, and monitoring, managing, and updating them as needed. Our comprehensive suite of solutions utilizes “open” solutions from industry leading technology companies, such as Microsoft, DELL, Cisco, NetGear, Intel, IBM, and Symantec. Integrating solutions based on these technologies with our specialized IT services tailored to you provides you with comprehensive, flexible, and manageable solutions resulting in decreased downtime, diminished risk, and lower cost of running and owning your own IT resources.

Partnerships with some of the world’s “best-in-class” corporations provide Berns Electric with unparalleled experience and expertise in providing the following IT support solutions:

  • Incoming/outgoing correspondence record keeping systems
  • IT Support & Consulting
  • IT Outsourcing Solutions
  • On Site & Remote Support Services
  • Network Security

Security
IT needs are often unpredictable so it’s important to have a knowledgeable resource to turn to when demand increases. By interfacing directly with your employees we can help minimize your IT costs while maintaining a consistent level of service throughout the organization. Whether by project, month or week we can provide the technical expertise and exceptional service required for your IT project.

           

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Systems Integration
As your business has grown, your dependence on computer solutions has grown with it. Over time the number of workstations, software, and individual systems configurations has become more numerous and complex. about img Now it is increasingly more challenging to effectively implement new systems and perform upgrades and installations without upsetting your daily work routine, or having to “come-in on the weekends” to minimize your downtime. With years of hands-on experience integrating systems, the staff of Berns Electric efficiently performs all phases of network and systems implementation, from project planning and management, through network infrastructure implementation, and network server and workstation installations.


Data Protection

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Imagine that because of flood, fire, theft, or some other catastrophic reason, your data wasn't available to you for more than a couple of hours or days? Who are your customers? Who do you invoice and for what amount? Bottom line: How much money would you lose because you lost sales, lost billing, lost time when your people are unable to work because your network and data were not available to you? Do you have a plan in place that allows you to sleep at night?

There is a direct correlation between your company's survival rate with how well you protect and restore your company's data. Whether it involves email, accounting data, patient or client files, company records or other documentation, major data loss can have a devastating effect on businesses of any size.

Can you afford this?
Berns Electric will work with you to build a comprehensive Data Protection Plan that that allows you to resume business if somehow you lost your servers and data. The foundation to data protection is ensuring you have a backup strategy - we have a data backup strategy that fits your needs and your budget. All of our solutions provide you safe, secure, and encrypted backups of your data, and easy access to it when you need it.

Data Protector - This is our most comprehensive solution that allows you to backup your data as often as every 15 minutes! We encrypt your data, regularly test the backups to ensure its integrity, and gives you the ability to perform a bare-metal restore if you need! Data Protector can restore your data in a matter of minutes and hours instead of days or weeks, giving you the peace of mind that your business can be up and running in the event of a natural or man-made disaster. Click here to see a demo, or contact us for more information.

IT outsourcing

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Today's high-pressure business world compels your organisation to be more agile, improve operational efficiency, reduce cost, and meet its employees' needs for new applications and technologies more rapidly. That's why your approach to ICT is evolving from managing ICT equipment to managing ICT services as a utility. But how do you bring together the people, processes and systems that deliver more business-aligned ICT? How do you manage multiple vendors across several geographies, while still focusing on what you do best?

Berns Electric can help you inject more agility and flexibility into your business model by delivering IT outsourcing services that encompass the network, data centre and cloud services, end-user support and contact centre. We have extensive technical expertise across six technology domains and offer wide geographical coverage around the world.

With our global service delivery platform, and our standardised ITIL-based processes, procedures and work instructions, we deliver multi-country and multi-vendor services, and services aggregation consistently around the world. No matter where you're transacting with us, you'll have the same experience – and enjoy the same business outcomes – each time.



MANAGED SERVICE

24/7 NETWORK MONITORING
If your network — or even a part of it — goes down, that translates into lost productivity, decreased customer service and satisfaction, and ultimately, reduced profits. That’s why, every day, all day, our Berns Live manages the 24×7 demands of hundreds of networks and IT applications for a wide variety of industries, delivering:

  • Incoming/outgoing correspondence record keeping systems
  • Significant reduction in downtime
  • Immediate management of incidents occurring around the clock
  • Increased productivity and job satisfaction for your network and IT support staff
  • Increased end-user / customer satisfaction

Our services include lightning-fast issue resolution.
When something — anything — arises that may interrupt your network and service availability, we find the root cause and report and, depending on your needs, resolve the matter before your customers — and often your employees — even know it happened.

Through a highly streamlined and refined system of people, processes, and technology. We detect, classify, and record every service-affecting event that occurs, leveraging our knowledge and experience to respond appropriately. As part of the support process, the 24×7 Service Desk executes notification and rapid restoration activities by triaging with our skilled engineers and external suppliers such as carriers and equipment vendors

Beyond our state-of-the-art software and technology, Berns Live is staffed — 24×7 — with a team of experienced support professionals. Only Berns Electric provides a level of customization that is tailor-made to meet the needs of your infrastructure, your staff, and your budget.

We only report on what makes sense — whether it’s every incident, or only major alarms. Depending on the selected level of service, our staff can merely report or troubleshoot or escalate — either to our expert staff or yours. We’ll do what works best for your business. And getting started is easy — we’ll walk you through every step of the way.

Break the “vicious cycle” of network failures with our 24×7 Berns Live monitoring and reporting solutions.

Our Daily Safety Check™ includes:

  • Automatic check of your backup
  • Automatically checks your email systems every morning
  • Ensures your disks are in good health
  • Checks your antivirus program to ensure it’s using the latest pattern file
  • Checks for Hacker attacks
  • Checks the Critical Events in your event logs

And to keep you informed, our system will send you a short note every morning to confirm the checks we’ve done and their results.

MANAGED BACKUP
No more sleepless nights wondering if you backed up before you left the office, no more keeping fingers crossed that the worst case scenario won’t happen – with AccuTech Managed Backups we really have got you covered. Managed Backup provides a cost-effective, affordable solution to a range of IT issues faced by businesses, such as:

  • Data loss
  • Fire or flood damage to IT equipment
  • Theft of data, PCs or laptops
  • No access to files

           

The consequences can be significant, particularly for small to medium sized businesses:

  • Lost revenue
  • Reduction in service levels
  • Unhappy customers
  • Frustrated staff
  • Cost of resolving issues
  • Drain on resources

Getting your systems protected is easy. There is no hardware to install or any training required. It’s ideally suited to small and medium sized businesses that don’t have either the in-house capability or deep pockets. You can even opt for a free trial.

ASSET MANAGEMENT
Assets are the most critical element of any business, and with the addition of Asset and Inventory Tracking you can stay on top with first class Asset Tracking that provides the opportunity to create an inventory of your Windows based devices. Our asset management solution gathers the following information about your systems.

  • System Name
  • Make and Model
  • Serial Number
  • Installed Hardware & Software
  • Installed Hotfixes and Patches

WEB PROTECTION
We can help you be in control of web security and web filtering!

  • SAdded layer of security
  • Different from AV, source based vs. signature based
  • Blocks harmful malware at the source
  • Blocks inappropriate sites on work computers
  • Can also be used for home/parental controls
  • Management control over access to non-work websites
  • Monitoring and reporting of web usage and abuse
  • Agent based so it follows the device
  • Schedule filtering for “employee-friendly” after hours usage of devices
  • Find devices abusing download and streaming access
  • Save time and money on remedial support costs – less cleaning viruses!
Web Security:
  • Stop employee’s from accidentally visiting malicious sites pushing malware, phishing, proxies, spyware, adware, botnets etc.

Web Filtering:
  • Help your employees stay productive with common-sense web browsing policies designed for the workplace
  • Protect the your business from legal liability and reduce the risk of a security breach through proactive internet access controls

Bandwidth Monitoring:
  • We are automatically alerted when there’s excessive bandwidth activity on your network so we can remediate quickly and help your office maintain productivity